Refund Policy

The Halo Free plan is free forever. You can use it without entering a card or making any payment. No refund applies because there is no charge.

Paid plans are billed monthly in advance. If you upgrade to a paid plan, you are charged for the current billing month immediately. You can cancel at any time from your account settings.

When you cancel, you keep access to the paid features until the end of the current billing period. After that, your account automatically downgrades to the Free plan.

We generally do not offer refunds for partial months or unused time on a paid plan. However, if you were charged by mistake or within 7 days of your first paid upgrade you decide Halo is not for you, contact us at hello@halo.app and we will review your case.

Refunds, when approved, are returned to the original payment method and may take 5–10 business days to appear on your statement.

• Charges after you have used the paid plan for more than 7 days.
• Forgotten or unwanted renewals after the first billing cycle — you can cancel anytime before the next renewal.
• Changes of mind after actively using paid features.
• Subscription data you entered or deleted yourself.

Downgrading from Pro to Free does not trigger a refund for the current month. The downgrade takes effect at the end of the current billing period.

If a payment fails, your paid access may be suspended until the payment succeeds. If you dispute a charge through your bank or payment provider before contacting us, we reserve the right to suspend your account until the dispute is resolved.

We may update this policy as our billing practices change. Material changes will be posted here with an updated date.

Questions about billing or refunds? Email hello@halo.app.